1. How do I Cancel an Order?
Pl call us or send us at email at email@example.com to cancel your order
2. Are there any cancellation charges?
If you cancel your order before your product has been dispatched, we will refund the amount after deducting a nominal charge of 10% of the order value.
If your product has been dispatched then we will be unable to entertain any request for cancellation of order.
3. What are your substitution policies?
For express products, images are indicative only. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of flowers / consumables on any particular day. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
4. What recourse do I have in case I receive a defective/damaged/wrong item?
If you have received an item that is damaged/defective or wrong, just email us at the earliest at firstname.lastname@example.org. You must return the item unopened and in its original packaging, for a full refund.
We will not entertain any complaint of any order after 7 (Seven) days from the date of delivery of the order.
5. What happens when we are unable to deliver the product?
While we do not stock all the products listed on the website, we have tied-up with almost all major leading manufacturers and distributors across the country. However, products do go out of stock with our suppliers and at times the same is not intimated to us in a timely manner. In the rare circumstance that we are unable to deliver the product within 5 working days from the estimated delivery time period, we will refund your entire amount.